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Most Frequently Asked Questions


FAQ Topics

  • Placing an Order

    1. How do I place an order online?

    2. Can I place an order over the phone?

    3. Do I have to register with you to place an order?

    4. I have forgotten something on my order, can I add to it?

    5. I have ordered an incorrect item, can I change my order after it is placed?

    6. What payment methods do you accept?

  • Delivery

    1. How soon will my order be delivered?

    2. How much does delivery cost within the UK?

    3. Do you ship overseas?

    4. Can I place an order to be delivered to multiple addresses?

    5. I haven't received my order, what should I do?

    6. If my order part ships will I be charged delivery for the second shipment?

  • General Questions

    1. Do you have any shops?

    2. I heard that the sun always shines at your office, is it true?

    3. What is Bombay Duck?

    4. Can you give me stockist details for a particular item?

    5. Do you have a catalogue that you can send to me?

    6. I would love to hear your latest offers, do you have a newsletter?

    7. Do you sell to businesses?

    8. Why is an item I have seen not available online?

    9. Why can you not guarantee availability of an item that is low in stock?

    10. I am ordering some items as a gift, will the prices be shown on the delivery note?

    11. I have forgotten my password, how do I change it?

  • Returns & Exchanges

    1. I have changed my mind about my order, can I return it?

    2. Can I exchange some of the items on my order?

    3. My order has arrived but it's damaged, what should I do?

    4. My order has arrived, but there is something incorrect, what should I do

    5. What is the address that I need to return my items to?

    6. I have purchased some Bombay Duck items in another shop, can I return them to you?

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